Vision

In aspiring to be America’s best public library, we create:

• Opportunities for personal success in reading and learning for everyone
• Relevant, vibrant, and customer focused services
• Facilities and web sites that are preferred destinations
• Opportunities for staff to find value in their contributions to our mission

Mission

The Public Library of Charlotte & Mecklenburg County is …

Expanding minds

Empowering individuals

Enriching our community

Library’s Core Values

Service Excellence:
We are customer focused and deliver positive experiences. Our employees are knowledgeable and seek to understand our users’ needs and points of view. We demonstrate friendliness, reliability, provide convenient and timely service, and are proactive in offering options and solutions to the public and each other. We are committed to accessibility.

Innovation:
We pursue innovation as a means to keep our services and technology contemporary and vibrant.

Lifelong Learning:
We play a unique role in our community so that learning can thrive. We offer comprehensive services and programs that encourage intellectual and professional development of individuals throughout their lives. The Library supports reading and lifelong learning within its walls and by taking services out into the community. We provide services for learners of all ages and especially for early literacy development. Our employees are knowledgeable about the different ways people of all ages learn.

Freedom to Know:
We provide free and equal access to library resources and facilities. We support the open exchange of information and of ideas that represent multiple points of view. We value the benefits of diversity. Our employees handle requests for information in a manner that protects and respects every user’s right to know and right to read.

Integrity & Trust:
We serve the residents of Mecklenburg County with financial integrity. Our employees operate the library system efficiently and effectively.

Staff Appreciation:
We recognize that the Library’s employees are our most valuable resource. Therefore, we treat each other with respect. We value team work. We encourage staff to pursue their personal and professional goals. We maintain open and honest communication. We attract, celebrate, and retain outstanding staff members.